More businesses are using QR codes as a contactless way of interacting with customers. But the technology has its drawbacks.

From restaurant menus to the Olympics, QR codes are showing up everywhere. The handy “quick response” barcodes can pull up a menu, a payment system, or any number of websites and widgets on your smartphone. While they’ve been around since 1994, the pandemic prompted more businesses to adopt QR codes — first as a safety precaution but now in other ways, such as for personalizing orders or tracking customer information. 

But as with any new advancement in technology, QR codes come with some downsides. Here’s what you need to know if you use the barcodes in your business: 

  1. Customers may have privacy concerns
  2. Minimizing human contact is convenient — but not always preferable
  3. Cyber criminals are figuring out new ways to commit QR code fraud


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